Free coupon SuiteCRM Plugin discount up to 15%
Free coupon SuiteCRM Plugin discount up to 15%

We understand not only who can have much money to buy any awesome add-on in The SuiteCRM Store. So, we create this article with purpose give you a free coupon SuiteCRM plugin. So, it will help you save money up to 15%. For begin, we will provide you a SuiteCRM Plugin developed by our team.…

Make recurring invoice in SuiteCRM
Make recurring invoice in SuiteCRM

How it works? Are your company’s is a company service for example: Software SAAS, or hosting provider or any industry need manage invoice by recurring or etc,… Are you a SuiteCRM user and you are managing your company’s invoices manually? is It taking much your time and maybe lost some invoice? you’re looking for a…

Manage your team in SuiteCRM with SecuritySuite – Enhanced SuiteCRM Teams plugin
Manage your team in SuiteCRM with SecuritySuite – Enhanced SuiteCRM Teams plugin

When you need to use SecuritySuite – Enhanced SuiteCRM Teams plugin? You need to manage role per teams instead personal with your CRM user. You want to only provide access to those employees that need it You want to away to creating and managing security groups is fast and easy You want to protect your…

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How to config Inbound Email in SuiteCRM

In this article, I will guide step by steps to configure inbound email in SuiteCRM. In it includes 2 sections. For easier visualize I will do it by config Inbound Email in SuiteCRM with Gmail.

1.Config personal inbound email in SuiteCRM

It’s helpful for you monitor personal email directly in SuiteCRM. To do that, you need to a password to login from SuiteCRM. For safe, you please DON’T use your email password to login. You need to create new application password for grant permission to login email from third-partly application. This feature available in gmail . Ok, let me guide you how to generate an application password in gmail.

1.1 You should be login into your gmail > Select ‘Manage your Google Account’
1.2 On left side menu > Click ‘Security’
1.3 Go to ‘Signing in to Google’ > Enable ‘2-Step Verification’ first
1.4 Once you enabled 2-Step Verification > See above image > Click to open ‘App passwords’ feature > Selection an app > Input your app/web (For example: SuiteCRM)

Note: At this step, the system will required you re-enter your password email. So you should be completed it first. Also, At selected Other option in Select App

1.5 Click ‘Generate’ > then copy it.
1.6 After, you have an application password. Login into your SuiteCRM > Go to your profile > Scroll to Bottom page > Click on ‘Settings’ button
1.7 Click On ‘Mail Account’ Tab > On Mail Accounts panel > Click ‘Add
1.8 Inbound Emails configuration form will show as bellow

On this step, if you are using gmail > Click on Prefill Gmail Default to quick fill Mail Servcer Address, SSL And Mail Server Port.

  • User Name: Is your email
  • Password: Application Password you have generated before
  • Monitored Folders: Select the Mail Folders that’s you want to monitor
  • Trash Folders: Select the Trash Mail Folders that’s you want to monitor
1. 9 Click Test Settings to verify. If it’s show as below message. You have configured successful
1.10 Hit ‘DONE’ to completed. On this step, if the system required config Outgoing Email. You can config similar Inbound Emails with current your email. (See below)
1.11 Let’s go to the Emails module and check the result

2. Config group inbound email in SuiteCRM (For admin user)

At section 1, Any CRM users can configuration that to monitor only email in they self and can not share to other users. At this section it’s only available for admin user. Because, this config can share to any users. This is helpful for some cases. For example: Support email of your company, or you need convert email to a record in the Cases module.

Basically, To do that, you should be generate new Application password as above is precondition.

2.1 After, you generated a application password. You should be login as admin user then go to Admin area
2.2 In Side Menu > Click New Group Mail Account
2.2 Fill information similar at section 1

Also, you will able to config more information. For example: Auto create case from email or set up email to auto response…..

2.3 Hit ‘SAVE’ to complete

Thanks for reading. Good luck

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