For businesses looking to streamline their customer engagement processes, effective communication is paramount. With the latest SuiteCRM integration using Twilio, you can unify all communications directly within your CRM, ensuring smoother workflows and enhanced customer interactions.
Unleash the Power of RT Telephony: Leverage the Twilio integration to not only make calls but also send SMS chats and launch comprehensive SMS campaigns directly from your SuiteCRM. Despite the suspension of development for RT Telephony, continuous support for the latest version ensures your systems remain up-to-date.
Features like SMS Conversations, Click to Call, and voice recordings greatly integrate telephony services into SuiteCRM. From any ‘Phone’ field, including Leads, Contacts, and Accounts, initiate a call with just a click. Choose between your Twilio number or a personal number, and if recording is enabled, each call logs a voice recording attached to the related record.
If a call comes in, the integration checks for available Suite users. The call then pops up for the user, showing contact information if available in the CRM. After the call, all related details, including the recording, are stored in the CRM for seamless access and reference.
Another valuable feature is the ability to send SMS messages through a workflow event. Once your conditions are met, the set workflow triggers an SMS using pre-defined templates assigned to target contacts or numbers.
Master SMS Campaigns with Targeted Outreach: To maximize outreach, the integration allows the creation and management of targeted SMS Campaigns. Craft your messages using saved templates, set a schedule, and choose your targeted lists. Simply initiate the campaign and let the integration handle the rest.
Call routing provides a fail-safe by redirecting missed calls to alternative numbers, ensuring no lead is left unattended and providing administrators flexibility in managing call traffic.
The integration enhances customer relationship management by enabling seamless communication and documenting inbound and outbound interactions with ease. For businesses relying on this technology, the Twilio integration with SuiteCRM stands as a robust solution designed to boost productivity and engagement.
For further queries or to start exploring this integration, visit SuiteCRM Addons. Whether you wish to run a demo or require support, the team at Rolustech is ready to assist. Email your queries to product.support@rolustech.com.
