Enhance Client Communication with Brainvire’s SuiteCRM SMS Extension
In today’s fast-paced digital landscape, efficient communication with clients is crucial for business success. Enter Brainvire Infotech Pvt. Ltd.’s innovative solution: the Brainvire SMS Extension for SuiteCRM. This powerful add-on enables businesses to seamlessly communicate with clients through SMS, boosting customer engagement and operational efficiency.
Why Choose SMS for Client Communication?
SMS communication boasts an unparalleled response rate compared to other forms of client outreach. By integrating SMS capabilities through the Brainvire SMS Extension, your company can enhance customer satisfaction and streamline operations. With a single click, reach hundreds of customers for service notifications and updates, making SMS an indispensable tool for any modern business.
Seamless Integration and Configuration
Brainvire’s SMS Extension supports integration with popular SMS gateways such as Twilio, Plivo, and Nexmo. For businesses using different SMS gateways, the extension allows for custom configuration through the admin panel, where users can input their API details and gateway credentials. This flexibility ensures that businesses can tailor the extension to suit their specific communication needs.
Admin Side Configuration
Setting up the SMS extension is straightforward. Users can select their preferred gateway and enter the necessary credentials. For example, integrating Twilio for receiving incoming SMS is a breeze, just like configuring Plivo or Nexmo for similar purposes. However, if your business leverages a different gateway, you can configure the outgoing calling feature by providing all required details in the admin configuration, including the API URL.
Note that incoming SMS services are active only for the three specified gateways. For other gateways, these will remain inactive.
Efficient Use of SMS Templates and History
Brainvire’s SMS Extension enables you to send personalized messages efficiently through customizable SMS templates. These templates can be easily created and managed within the SuiteCRM’s SMS module. Once configured, these templates will appear in the pop-up SMS box, facilitating quick and effective communication.
Moreover, you can access chat history for specific numbers, providing valuable context for ongoing client interactions.
Integration with Other Workplace Apps
The SMS Extension works in harmony with SuiteCRM’s Glances integration, which combines your favorite workplace apps to offer real-time customer insights and manage personal tasks effectively. This holistic approach to customer relationship management ensures all tools work seamlessly, improving both client satisfaction and team productivity.
In conclusion, the Brainvire SMS Extension for SuiteCRM is a game-changer in client communication. Whether it’s boosting engagement rates or streamlining workflows, this extension is an essential tool for any business using SuiteCRM.
For more information and to configure this extension for your business, visit the official extension page here.
